Frequently asked questions & contact
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Our most-asked questions
Where's my order?
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Advent Calendar
Are batteries included?Will I receive a gift with The Ritual of Advent?Can I request gift wrapping for an Advent Calendar?More questionsPayment
Has my order been placed successfully?How can I pay?Payment for the order was unsuccessfulMore questionsDelivery
Do I have to pay shipping costs?Which delivery options can I choose?How quickly will I receive my order?More questionsMy order
I have not received an order confirmation, has my order been placed successfully?Something has changed with my orderWhere can I find the batch code on my product?More questionsReturns
Do I have to return my gift as well?How quickly will I receive my money after a return?Legal guaranteeMore questionsMy account
What are the benefits of a My Rituals account?How do I create an account?I have forgotten my passwordMore questionsPromotions
Which promotions can I use?My discount has not been deductedWill I receive a gift with my order?More questionsProduct Information
Will your old Limited Editions return?My product does not work as expected, what should I do now?How long can my products be kept?More questionsOur Stores
How will I know if a product is in stock in store?Are your promotions in store the same as online?I have not received a gift with my purchase in storeMore questionsJing Aroma Diffuser
What is The Ritual of Jing Aroma Diffuser?How do I use the Aroma Diffuser?How long does the fragrance bottle last?More questionsNeed some help?
Contact our customer relations team through one of the below channels
Available for all your questions from Monday – Friday 09:00 – 21:00 Saturday – Sunday 10:00 - 18:30