Frequently asked questions & contact
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Our most-asked questions
Where's my order?
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Payment
Has my order been placed successfully?How can I pay?Is it possible to pay later?More questionsDelivery
How do I follow the status of my order?Do I have to pay shipping costs?Which delivery options can I choose?More questionsMy order
I have not received an order confirmation, has my order been placed successfully?Something has changed with my orderWhat should I do if I have ordered something incorrectly, can I cancel my order?More questionsReturns
How do I return my products?Can I return my products?Do I have to return my gift as well?More questionsMy account
What are the benefits of a My Rituals account?What additional benefits can I unlock?How do I create an account?More questionsPromotions
Which promotions can I use?My discount has not been deductedWill I receive a gift with my order?More questionsProduct Information
Will your old Limited Editions return?My product does not work as expected, what should I do now?How long can my products be kept?More questionsOur Stores
How will I know if a product is in stock in store?Are your promotions in store the same as online?Can I exchange my product in store?More questionsJing Aroma Diffuser
What is The Ritual of Jing Aroma Diffuser?How do I use the Aroma Diffuser?How long does the fragrance bottle last?More questionsSustainability
How does Rituals contribute to a better planet?Is Rituals a B Corp™?Are your products tested on animals?More questionsPerfume Genie
How do I set up the Perfume Genie?My Perfume Genie doesn’t work anymore. What should I do?Does the Perfume Genie work without the app?More questionsNeed some help?
Contact our customer relations team through one of the below channels
Available for all your questions Monday – Friday 09:00 – 21:00 Saturday – Sunday 10:00 - 18:30