Frequently asked questions & contact

On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.

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Need some help?

Contact our customer relations team through one of the below channels

Available for all your questions from Monday – Friday 09:00 – 21:00 Saturday – Sunday 10:00 - 18:30

WhatsApp

Start a chat now Will open Whatsapp conversation

We’re quite busy at the moment - we’ll get back to you as soon as we can

Messenger

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Call us

+49 (0)221 82829661 Local rates apply

We aim to respond within 5 minutes

Email

Send us a message Via our contact form

We aim to respond within 1 day