Has my order been placed successfully?

Is it possible to pay later?

How can I pay?

Do I have to pay shipping costs?

Which delivery options can I choose?

How quickly will I receive my order?

I have not received an order confirmation, has my order been placed successfully?

Something has changed with my order

Where can I find the batch code on my product?

How do I return my products?

Can I return my products?

Do I have to return my gift as well?

What benefits do I enjoy as a My Rituals member?

How do I create an account?

How do I reach the next level?

Which promotions can I use?

I received an email/sms on my birthday saying I will receive a gift when paying x amount. Is this coming from you?

My discount has not been deducted

Will your old limited editions return?

My product does not work as expected, what should I do now?

How long can my products be kept?

How will I know if a product is in stock in store?

Are your promotions in store the same as online?

Can I exchange my product in store?

What is The Ritual of Jing Aroma Diffuser?

How do I use the Aroma Diffuser?

How long does the fragrance bottle last?

What is Rituals’ stance on sustainability?

Are your products tested on animals?

Is Rituals a B Corp™?

How to set up my Perfume Genie?

My Perfume Genie doesn’t work anymore. What should I do?

Does the Perfume Genie work without the app?

Can I work for you?

Can I sell your products in my store?

Are you a business customer?