Free delivery for orders over €40
Delivery time 1 - 3 working days
Your order will be delivered with UPS
Welcome to our
Frequently Asked Questions
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Most Asked Questions
More questions
Delivery
- Do I have to pay shipping costs?
- Which delivery options can I choose?
- How quickly will I receive my order?
My order
- I have not received an order confirmation, has my order been placed successfully?
- Something has changed with my order
- What should I do if I have ordered something incorrectly, can I cancel my order?
Returns
More questionsMy account
More questionsPromotions
More questionsProduct Information
- Will your old Limited Editions return?
- My product does not work as expected, what should I do now?
- How long can my products be kept?
Jing Aroma Diffuser
- What is The Ritual of Jing Aroma Diffuser?
- How do I use the Aroma Diffuser?
- How long does the fragrance bottle last?
Sustainability
- How does Rituals contribute to a better planet?
- Is Rituals a B Corp™?
- Are your products tested on animals?
Perfume Genie
- How do I set up the Perfume Genie?
- My Perfume Genie doesn’t work anymore. What should I do?
- Does the Perfume Genie work without the app?
Business-related questions
More questionsNeed some help?
Contact our customer relations team through one of the below channels. Available for all your questions from Monday – Friday 10:00 – 22:00 / Saturday – Sunday 11:00 - 19:30.