Frequently asked questions & contact
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
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Has my order been placed successfully?How can I pay?How can I use my gift card online?More questions
Do I have to pay shipping costs?Which delivery options can I choose?How quickly will I receive my order?More questions
I have not received an order confirmation, has my order been placed successfully?What should I do if I have ordered something incorrectly, can I cancel my order?There is something wrong with my order, what should I do now?More questions
How do I return my products?Can I return my products?Do I have to return my gift as well?More questions
What are the benefits of my account?How do I create an account?I have forgotten my passwordMore questions
My discount has not been deductedWhich promotions can I use?Will I receive a gift with my order?More questions
Will your old Limited Editions return?My product does not work as expected, what should I do now?How long can my products be kept?More questions
How do you ensure that I can visit the store safely?How will I know if a product is in stock in store?Are your promotions in store the same as online?More questions
How does Rituals contribute to a better planet?Are your products 100% natural?Are your products cruelty-free?More questions
What is the Perfume Genie and what can it do?How do I use the Perfume Genie?How do I connect my Perfume Genie to the WiFi network?More questions
Need some help?
Contact our customer relations team through one of the below channelsAvailable for all your questions from Monday - Sunday 09:00 - 21:00