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Delivery
How do I follow the status of my order?
We are keen to keep you up to date with your order. You will receive the following updates by email:
- Great, you have placed an order! You will receive an order confirmation within one hour and we will immediately get to work for you.
- You will receive a track & trace code as soon as your order has been packed and is on its way, allowing you to keep an eye on its status with our carriers.
- We will notify you when your order is out for delivery so that you know when to expect your newest addition.
- After we have delivered your order, you will also receive confirmation of this.
Do I have to pay shipping costs?
We like to make online ordering as attractive as possible. Orders over €35 are delivered free of charge. There is a €3,90 delivery charge within the Netherlands for orders under €35.
Please note that gift wrapping does not contribute to this minimum amount as this is a service we provide.
Please note that gift wrapping does not contribute to this minimum amount as this is a service we provide.
Which delivery options can I choose?
You can have your order delivered to a home address, a pick-up point or a pick-up point locker. We work together with PostNL and DHL.
You choose where you wish to receive your order when placing your order. It is (currently) not possible to choose who will deliver your order, but we will of course ensure that it will be delivered as expected.
How quickly will I receive my order?
Of course, once you’ve placed your order, you won’t want to wait to get your hands on the delicious products. We will of course let you know when your order is on its way; you will receive an email with your track & trace code. It’s worth using this code to track your order via our carrier, so that you will know exactly when you can expect it.
Why does it sometimes take a little longer?
Your order may experience a delay at our carrier. Keep an eye on your track & trace code.
If you place your order on Saturday and do not opt for Sunday delivery, you will receive your order on Monday.
If an ordered product is not in stock, we generally refund the order. However, we may deliver your entire order a little later than your selected delivery date.
We sometimes need to adjust our delivery times if we are particularly busy. For instance, this may occur during the holiday season. You can find current delivery times on our website.
We do not deliver on public holidays.
Why does it sometimes take a little longer?
Your order may experience a delay at our carrier. Keep an eye on your track & trace code.
If you place your order on Saturday and do not opt for Sunday delivery, you will receive your order on Monday.
If an ordered product is not in stock, we generally refund the order. However, we may deliver your entire order a little later than your selected delivery date.
We sometimes need to adjust our delivery times if we are particularly busy. For instance, this may occur during the holiday season. You can find current delivery times on our website.
We do not deliver on public holidays.
I have placed my order, can I still change it?
It is not possible to change the order after you have placed it. This applies to address changes, adjusting your ordered products, and the cancellation of your order. If you have changed your mind, you can return your products free of charge following delivery of the order.
Tip: after receiving your track & trace code, our delivery service often offers an option to change the delivery location. All options for this can be found on your personal track & trace page of our delivery service.
Tip: after receiving your track & trace code, our delivery service often offers an option to change the delivery location. All options for this can be found on your personal track & trace page of our delivery service.
What is Click & Collect?
With Click & Collect you order your favourite products online and pick them up in one of our stores. As soon as your order is ready for you, you will receive a QR code by e-mail to collect your order. Your order will then be ready for pickup for the next 10 days. When picking up, do not forget to take into account the opening hours of our stores.
You can choose the Click & Collect option when your favourite products are available both in the store you select and online. If the store is closed or about to close when you place your order, you'll be able to pick it up the next day the store is open.
Can you deliver my order to another country?
We love that you would like to share some joy with a loved one in another country and treat them to a wonderful gift! To ship to another country, make sure to select the correct website for the country that you want your gift to be delivered to. You can do this by selecting the country and language in the bottom right corner of our homepage.
Please keep in mind that you will only be able to choose payment methods approved for this specific country and stocks can differ per country as well. Is your preferred country not in the list? This means that at the moment, we do not ship to this country yet, but we hope that we will can add this to our list very soon!
Please keep in mind that you will only be able to choose payment methods approved for this specific country and stocks can differ per country as well. Is your preferred country not in the list? This means that at the moment, we do not ship to this country yet, but we hope that we will can add this to our list very soon!
Why have I received multiple track & trace codes?
After placing your order, we will get to work for you. To ensure that all your products are delivered as expected, in exceptional cases we will send your order in multiple parts. We will of course keep you updated about this.
For example, this may be the case if:
We will of course do everything we can to get your parcels delivered at the same time. However, one part may arrive sooner than the rest of your order. We advise you to keep an eye on both track & trace codes for the most up to date delivery status.
For example, this may be the case if:
- we send your gift packages rapidly via our fast lane;
- you have ordered large products, such as our Advent calendar or the XXXL candles from The Mansion Collection;
- you have placed a large order that won’t fit in one box.
We will of course do everything we can to get your parcels delivered at the same time. However, one part may arrive sooner than the rest of your order. We advise you to keep an eye on both track & trace codes for the most up to date delivery status.
Need some help?
Contact our customer relations team through one of the below channels. Available for all your questions from Monday – Friday 09:00 – 18:30 / Saturday – Sunday 10:00 - 18:30.
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