Frequently asked questions & contact

On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.

Our most-asked questions

  1. How do you ensure that I can visit the store safely?
  2. Can I return my products?
  3. How can I use my gift card online?
  4. Which promotions can I use?

Where's my order?

We're on it! You can log in to view realtime updates of your order.

View all questions & answers

Covid-19 'Corona' update

Covid-19 'Corona' updateMore questions

Payment

How can I pay?Has my order been placed successfully?How can I use my gift card online?More questions

Delivery

How do I follow the status of my order?Do I have to pay shipping costs?Which delivery options can I choose?More questions

My order

I have not received an order confirmation, has my order been placed successfully?Something has changed with my orderWhat should I do if I have ordered something incorrectly, can I cancel my order?More questions

Returns

How do I return my products?Can I return my products?Do I have to return my gift as well?More questions

My account

What are the benefits of my account?How do I create an account?I have forgotten my passwordMore questions

Promotions

My discount has not been deductedWill I receive a gift with my order?Which promotions can I use?More questions

Product Information

Will your old Limited Editions return?My product does not work as expected, what should I do now?How long can my products be kept?More questions

Our Stores

How do you ensure that I can visit the store safely?How will I know if a product is in stock in store?Are your promotions in store the same as online?More questions

Sustainability

How does Rituals contribute to a better planet?Are your products 100% natural?Are your products cruelty-free?More questions

Jing Aroma Diffuser

What is The Ritual of Jing Aroma Diffuser?How do I use the Aroma Diffuser?How long does the fragrance bottle last?More questions

Perfume Genie

How do I use the Perfume Genie?What is the Perfume Genie and what can it do?How can I set up the Perfume Genie?More questions

Business-related questions

Can I work for you?Can I sell your products in my store?Are you a business customer?More questions

Need some help?

Contact our customer relations team through one of the below channels

Available for all your questions from Monday - Sunday 09:00 - 21:00

WhatsApp

Start a chat now Will open Whatsapp conversation

We’re a little busy – our response might take longer than usual

Messenger

Start a chat now Opens Facebook Messenger

We aim to respond within 1 hour

Call us

+31 (0)202415948 Local rates apply

We aim to respond within 5 minutes

Email

Send us a message Via our contact form

We aim to respond within 1 day