Frequently asked questions & contact
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Our most-asked questions
Where's my order?
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Payment
Has my order been placed successfully?How can I pay?How can I use my gift card online?More questionsDelivery
How do I follow the status of my order?Do I have to pay shipping costs?What is Click & Collect?More questionsMy order
I have not received an order confirmation, has my order been placed successfully?What should I do if I have ordered something incorrectly, can I cancel my order?There is something wrong with my order, what should I do now?More questionsReturns
How do I return my products?Can I return my products?Do I have to return my gift as well?More questionsMy account
What are the benefits of my account?How do I create an account?I have forgotten my passwordMore questionsPromotions
My discount has not been deductedWhich promotions can I use?Will I receive a gift with my order?More questionsProduct Information
Will your old Limited Editions return?My product does not work as expected, what should I do now?How long can my products be kept?More questionsOur Stores
How do you ensure that I can visit the store safely?How will I know if a product is in stock in store?Are your promotions in store the same as online?More questionsSustainability
How does Rituals contribute to a better planet?Are your products 100% natural?Are your products cruelty-free?More questionsNeed some help?
Contact our customer relations team through one of the below channels
Available for all your questions from Monday - Sunday 09:00 - 21:00
