Frequently asked questions & contact
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Our most-asked questions
Where's my order?
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Payment
Which gift cards can I redeem online?What is the validity of my gift card?Where can I find my invoice?More questionsDelivery
Can you deliver my order in another country?How do I follow the status of my order?I have placed my order, can I still change it?More questionsMy order
Can I get my order gift wrapped?What should I do if I have ordered something incorrectly, can I cancel my order?There is something wrong with my order, what should I do now?More questionsReturns
How do I return my products?Can I also return my order to the store?Do I have to return my gift as well?More questionsMy account
I have forgotten my passwordI want to unsubscribe from your newsletterHow do I create an account?More questionsPromotions
Which promotions can I use?How do I receive my birthday gift?How do I shop at your online outlet?More questionsProduct Information
What should I do if I have an allergic reaction?Can I compile a gift package myself?Can you provide skin care advice?More questionsOur Stores
Are all your products for sale in store?I want to visit your Rituals Urban SpaI have not received a gift with my purchase in storeMore questionsSustainability
Do you support charities?Are your products 100% natural?Are your products cruelty-free?More questionsNeed some help?
Contact our customer relations team through one of the below channels
Available for all your questions from Monday - Sunday 09:00 - 21:00
