Frequently asked questions & contact
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Our most-asked questions
Where's my order?
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Payment
Which gift cards can I redeem online?How can I pay?What is the validity of my gift card?More questionsDelivery
Can you deliver my order in another country?I have placed my order, can I still change it?Do I have to pay shipping costs?More questionsMy order
What should I do if I have ordered something incorrectly, can I cancel my order?Can I get my order gift wrapped?There is something wrong with my order, what should I do now?More questionsReturns
How do I return my products?Can I also return my order to the store?Do I have to return my gift as well?More questionsMy account
I have forgotten my passwordI want to unsubscribe from your newsletterHow do I create an account?More questionsPromotions
How do I receive my birthday gift?How do I shop at your online outlet?My discount has not been deductedMore questionsProduct Information
What should I do if I have an allergic reaction?Can I compile a gift package myself?Do you sell refill packages of all your products?More questionsOur Stores
Are all your products for sale in store?I want to visit your Rituals Urban SpaI have not received a gift with my purchase in storeMore questionsSustainability
Do you support charities?Are your products 100% natural?Are your products cruelty-free?More questionsNeed some help?
Contact our customer relations team through one of the below channels
Available for all your questions from Monday - Sunday 09:00 - 21:00
