Frequently asked questions & contact
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Our most-asked questions
Where's my order?
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Payment
How can I pay?What is the validity of my gift card?Where can I find my invoice?More questionsDelivery
Can you deliver my order in another country?I have placed my order, can I still change it?Do I have to pay shipping costs?More questionsMy order
What should I do if I have ordered something incorrectly, can I cancel my order?Can I get my order gift wrapped?There is something wrong with my order, what should I do now?More questionsReturns
How do I return my products?Can I also return my order to the store?Do I have to return my gift as well?More questionsMy account
I have forgotten my passwordI want to unsubscribe from your newsletterHow do I create an account?More questionsPromotions
How do I receive my birthday gift?How do I shop at your online outlet?My discount has not been deductedMore questionsProduct Information
What should I do if I have an allergic reaction?Can I compile a gift package myself?Do you sell refill packages of all your products?More questionsOur Stores
I want to visit your Rituals Urban SpaAre all your products for sale in store?I have not received a gift with my purchase in storeMore questionsSustainability
Do you support charities?Are your products 100% natural?Are your products cruelty-free?More questionsNeed some help?
Contact our customer relations team through one of the below channels
Available for all your questions from Monday - Sunday 09:00 - 21:00
