Purchased your products online?
You can return your products either by mail or by visiting one of our stores. 
If you wish to return your products by mail, you can register your return using our return form. You will then receive an e-mail with instructions and a QR code.

Place the form listing which products you are returning in the box and ensure that returned products meet our return conditions. Consult the e-mail with the return instructions to see which delivery service will return your order to us. Via the website of the delivery service, it's usually easy to find a local drop off point. Once at the drop off point, show the QR code to the staff so they can process your return order easily. 

If you prefer to visit one of our stores, please visit your nearest store (excluding outlet stores) in the same country in which your order was placed. Simply show an employee the QR code in your order confirmation email and we will take care of the rest.

Purchased your products in store?
Simply return to one of our stores with your original receipt and our colleagues will be more than happy to help you. Please take note of the returns policy on the bottom of your (digital) receipt.

Note: returns made with a gift receipt can only be exchanged.

You will of course be given ample opportunity to consider your purchase. You can return your order to us free of charge using our return form. Please ensure your return meets the following conditions:

• Returns can be sent up to 30 days after receiving your order.
• Cosmetics, earrings, and underwear can only be returned if sealed and unopened. Clothing must have the price tag attached, and be unworn and unwashed.
• Return your products in an undamaged package (preferably the original shipping box).
• For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
• Please also return the gift to us if you return the entire order. If not, we will charge the purchase amount of the gift when purchasing, with the amount to be returned.
• The following products cannot be returned: (digital) Rituals gift cards and personalised products such as the Mansion Collection XL Fragrance Sticks.

Tip: always keep the shipping confirmation until your return has been fully processed.

The General Terms and Conditions apply to your delivered products. You are permitted to make returns using the right of withdrawal.

After your return shipment has been delivered to us, we will repay the purchase amount as quickly as possible via your original payment method. It can take up to 14 days before your repayment is fully processed after receipt. If the purchase amount after this period has still not reached your account, we will be happy to help you further using your order number and shipping confirmation.

Gift card: if you have paid for your order with a gift card, we will return the purchase amount to that card. Be sure to hold onto your gift card for 30 days after placing your order. Did you pay with a gift card and another payment method? We will transfer the amount paid back to each payment method. If you no longer have your used gift card but are expecting a refund on it, please contact us for assistance in replacing it.

Exchanges are not possible, but you are very welcome to place a new order to get your hands on your favourite items! The products you wish to return can be returned to us free of charge by using our return form.