Yes, you can exchange your store purchase within 30 days at any of our stores, as long as you present your receipt. It doesn’t have to be the same store where you made the original purchase. Please take note of the returns policy on the bottom of your (digital) receipt, and take into consideration that returns and exchanges can only be done in the same country as the original purchase. 

Please make sure the products are unused, unopened, and in their original packaging. For clothing, items must be unworn, unwashed, and have the original price tags attached. 

Tip: Online orders can also be returned to a Rituals store of your choice. 

If you’d like to share your feedback, whether it’s a compliment or a suggestion for how we can improve, our customer service team would love to hear from you. Just let us know when and where you visited, and we’ll make sure your message reaches the right people.

You can contact our customer service team here.

We’re always exploring new and inspiring locations to bring our stores closer to you. While we can’t confirm anything just yet, our newsletter is the best way to stay informed about upcoming store openings and other exciting updates. 

Until then, you’re more than welcome to visit one of our current locations or let us come to you through our web shop. It’s our way of bringing the store experience right to your doorstep.

We’re so glad our iconic cherry blossom tree has caught your eye. It brings a touch of beauty to our stores all year round, and we understand why you’d love to have one at home.

However, our cherry blossom tree, like the rest of our interior decor, has been specially designed for Rituals and is not available for purchase.

The good news? You can still bring the essence of cherry blossom into your home with our The Ritual of Sakura collection, inspired by the same delicate and uplifting fragrance.