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Welcome to our
This page provides answers to our most frequently asked questions, along with links to self-service tools.
What is The Ritual of Advent?
What is the difference between the three Advent Calendars?
Who is this Advent calendar suitable for?
Do I have to pay shipping costs?
Which delivery options can I choose?
How quickly will I receive my order?
I have not received an order confirmation, has my order been placed successfully?
Something has changed with my order
Where can I find the batch code on my product?
What benefits do I enjoy as a My Rituals member?
How do I create an account?
How do I reach the next level?
I received an email/sms on my birthday saying I will receive a gift when paying x amount. Is this coming from you?
Which promotions can I use?
My discount has not been deducted
Will your old limited editions return?
My product does not work as expected, what should I do now?
How long can my products be kept?
How can I check if a product is available in store?
Can I exchange my product in store?
I have feedback about my in-store experience. Where can I share it?
How to set up my Perfume Genie?
Can I use my Perfume Genie without a charging cable?
My Perfume Genie doesn’t work anymore. What should I do?
Contact our customer relations team through one of the below channels. Available for all your questions from Monday – Friday 09:00 – 20:00 / Saturday – Sunday 10:00 - 18:30.
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