If you have a problem with your Perfume Genie, it might just take something really simple to get your Perfume Genie to work again. Try these steps:

Check the cartridge:
When installing the cartridge make sure to position it with the black base down and fit it in the groove. There is a white sticker on the base of the cartridge, please make sure this is intact as this is the chip that the Genie 'reads' for information. Do not remove the sticker.

Your cartridge is full, but you are still being alerted in the app that the cartridge is empty? This could be due to a faulty chip on the cartridge. Luckily, your Genie will continue working perfectly according to the set schedule.
Is your cartridge empty? That's why your Genie isn't working. You can replace the cartridge with a new one. Rituals cartridges are the only compatible cartridges.

Check the WiFi connection:
Ensure the Wi-Fi signal is sufficient. You can check the strength of the Wi-Fi connection on the homepage of the app on the middle-left side. If it does not work, briefly press the Reset button underneath the Genie.
If there was a change in your Wi-Fi settings (password change or new network), you will need to disconnect and reset your Perfume Genie before connecting it again. Complete the following steps:

To disconnect the Perfume Genie, open the Genie app. Click on the Settings icon at the bottom right, then select the Genie on the top. Scroll down and select “device information,” scroll down again, and select ‘Remove Genie’.
Then reset the Genie in one of the following ways:
- Perfume Genie 1.0: Press and hold the Factory Reset button for 2 seconds.
- Perfume Genie 2.0: Press the Connect button on the bottom of the Perfume Genie for at least 12 seconds. When the LED light turns red, let go of the button and the light will turn blue.
Your Perfume Genie is now ready to be connected again through the Genie App. Go through the onboarding flow in the app.

Check placement of the Perfume Genie and/or cartridge:
Place the Perfume Genie on a level surface. Only use the genie indoors and a normal temperature. For the best experience, place the Perfume Genie in a central place in your home, about 1.5 meters above the floor and away from draughts. Avoid moving the Perfume Genie, as much as possible, when a cartridge is installed.

If you need further assistance, please press the question mark button on the homepage of the app to chat with your Genie assistant. Also, do not hesitate to contact our Customer Relations team. Please have the LOT number of your Perfume Genie (found under the QR code at the bottom of your Perfume Genie) at hand.

Does the Perfume Genie work without the app?

How long does a cartridge last?

Something has changed in my WiFi network/my password has changed

When there has been a change to your Wi-Fi network settings (password change or new Wi-Fi network), you need to reset the Perfume Genie. First, you must remove the Perfume Genie from the app and perform a factory reset before you can reconnect via the Genie app.

Complete the following steps:

To disconnect the Perfume Genie, open the Genie app. Click on the Settings icon at the bottom right, then select the Genie on the top. Scroll down and select “device information,” scroll down again, and select ‘Remove Genie’.
Then reset the Genie in one of the following ways:
- Perfume Genie 1.0: Press and hold the Factory Reset button for 2 seconds.
- Perfume Genie 2.0: Press the Connect button on the bottom of the Perfume Genie for at least 12 seconds. When the LED light turns red, let go of the button and the light will turn blue.
Your Perfume Genie is now ready to be connected again through the Genie App. Go through the onboarding flow in the app.

My Genie fan sometimes stops spinning, is this normal?

How can I enjoy a more intense fragrance experience with my Perfume Genie?

There are several things you can do if you would like to enjoy a more intense fragrance. First, please check the suggestions in the section "My Perfume Genie doesn't work anymore. What should I do?" to ensure that your Genie is working correctly. If your Perfume Genie is working normally and your cartridge is not empty, there are a few possible reasons why the scent may not be very strong:

The settings in the app need to be adjusted. Go to Preferences to adjust the room size and the intensity of the fragrance.
You have become accustomed to the scent, which can happen when you are regularly exposed to the same fragrance. You can try keeping your Perfume Genie switched off for a few days or move it to another room, then check if you can notice the fragrance better. Another option is to ask someone outside of your household if they can perceive the fragrance. If this is the case, you might try another fragrance for your next refill. The Genie assistant in the app or the Customer Relations team will be happy to recommend a stronger fragrance you will love.

If the Perfume Genie is working correctly and the fragrance cannot be perceived, please contact our Customer Relations team for assistance.

Why does the Genie turn off after 1 hour and how can I keep it on longer?

Where should I place my Perfume Genie in my home?

The power plug of my Perfume Genie doesn’t work / is damaged. What should I do?

How do I clean my Perfume Genie?

What is the size of the Perfume Genie?

What is the warranty on the Perfume Genie?

The Perfume Genie has a warranty period of two years. Any complaints that are a result of material and/or factory error will be handled within the warranty period free of charge.

The issued warranty is not valid in the following cases:

Defects resulting from operating the product in a manner other than is normal and customary.
Defects due to improper maintenance, installation, adjustment, unauthorised software applications, or any alteration or modification of any kind.
Damages or defects resulting from using unoriginal components, such as cartridges.
For damages that occur during transport;
For normal wear and tear of product;
When the product has been opened and/or the cover sticker is damaged.

What should I do with the empty cartridges?

Declaration of Conformity

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