After placing your order, you will usually see that the purchase amount has immediately been debited from your account. The payment reference often contains your order number. If something is unclear, check which situation applies to you:

Order not paid, purchase amount has not been debited.

In this case, payment processing has failed. You can place a new order with confidence, even when you’ve already received an order number.

Order paid, but haven’t received order confirmation.

Your order confirmation will generally arrive within an hour of placing the order. We advise you to check if this email is in your spam folder. Naturally, we will be happy to assist you if you have not received this.

The gift card balance has been debited but the payment of the remainder has failed.

When you have redeemed your gift card but the remainder has not been paid, the gift card credit will be repaid within two hours. You can check the current balance of your card here.

Order confirmation received, but no track & trace.

You will receive all information about your delivery as soon as your order is on its way.

How can I pay?

We try to make payment as easy as possible for you. You can complete your order securely using the following payment methods:

PayPal: with the ease of your PayPal account.
Klarna Pay Later*: with Klarna you can pay within 30 days after you have placed the order.
Credit card: with your Visa (including One4All), Mastercard or American Express.
Gift card: enter a gift card code at the ‘Payment’ step. You will be able to see if there is anything left to pay.
Other third party gift cards: please check with your provider if your gift card is redeemable at Rituals.
Apple Pay: this option will appear when your order is being placed on an Apple device.
Amazon Pay: Use the payment methods on file in your Amazon account.

* Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

Is it possible to pay later?

Post-payment is possible with Klarna, this allows you to easily order and pay up to 30 days later. This easy option allows you to pay when it suits you. If you return (part of) your order to us within the payment term, your invoice will be automatically adjusted.

Tip: for some questions about this payment method, it’s best to contact Klarna directly. For example, if Klarna does not accept your data or when you want to postpone your payment.

How can I use my gift card online?

You can use your gift card as a payment method via our website. After selecting the desired delivery time in your shopping cart, you can pay with your gift card in the final step. On the payment page (step 3) select the 'RITUALS gift card' option and enter the 19-figure code and 6-figure pin.

Please note: do not enter your gift card as a discount code in the shopping cart.

Insufficient balance on your gift card, or do you have more than one? This is also possible of course! After entering your first gift card, you can select a new payment method for the remaining payment amount.

Tip: keep your gift card for 90 days after placing your order. In case of any refunds, we will return the purchase amount to that card.

How do I check the balance of my Rituals gift card?

What is the validity of my gift card?

Payment for the order was unsuccessful

If your order payment was unsuccessful, try emptying your shopping cart and then deleting your cookies (instructions for this vary per browser and you can find them easily using a search engine such as Google). Usually, you can complete your order once your cookies have been removed.

Still stuck or would you simply prefer our help? Naturally, you can also place your order via WhatsApp, Messenger, or by telephone. We will be happy to help you over a nice cup of tea. We can place your order and also offer advice or assistance to help you make the right choice.

Tip: also try another browser, a different device or our Rituals app if the payment is unsuccessful.

Where can I find my invoice?

We send your invoice digitally. After placing your order, you will receive a confirmation with an overview of your order. We will send the invoice digitally when the parcel is on its way, the link to your invoice can be found in the e-mail with your track & trace code.

If you have placed a larger order where multiple parcels are being sent, you will receive your invoice in the last shipment confirmation e-mail.

There is no packing slip or invoice in your package. This is so you can confidently place an online order to surprise someone with our wonderful products.

Where can I purchase a Rituals gift card?

Everyone will be happy to receive a Rituals gift card! You have multiple options to surprise someone. You can order an online gift card (sent by e-mail) or physical gift card (by post) via our website. Something special to celebrate? You have more options to offer your favourite person a digital surprise via our app.

Of course, we also sell the Rituals gift card in our stores.

Our gift cards can be redeemed in store and online in the country of purchase.

Need some help?

Contact our customer relations team through one of the below channels.  Available for all your questions from Monday – Friday 09:00 – 17:30 / Saturday – Sunday 10:00 - 18:30.

Call us

Local rates apply

+44 (0)2080680792

Messenger

Opens Facebook Messenger

Start chat now

Email

Via our Contact form

Send us a message

Opens Whatsapp

Start chat now

Advent Calendar

Payment

Delivery

My order

Returns

My account

Promotions

Product Information

Our Stores

Sustainability

Perfume Genie

Business-related questions

Do it yourself