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Returns

Can I return my products?

You will of course be given ample opportunity to consider your purchase. You can return your order to us free of charge using our return form. Please ensure your return meets the following conditions:

  • Returns can be sent up to 30 days after receiving your order.
  • Cosmetics, earrings, and underwear can only be returned if sealed and unopened. Clothing must have the price tag attached, and be unworn and unwashed.
  • Return your products in an undamaged package (preferably the original shipping box).
  • For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
  • Please also return the gift to us if you return the entire order. If not, we will charge the purchase amount of the gift when purchasing, with the amount to be returned.
  • The following products cannot be returned: (digital) Rituals gift cards and personalised products such as the Mansion Collection XL Fragrance Sticks.


Tip: always keep the shipping confirmation until your return has been fully processed.

The General Terms and Conditions apply to your delivered products. You are permitted to make returns using the right of withdrawal.

Need some help?

Contact our customer relations team through one of the below channels. 
Available for all your questions from Monday – Friday 09:00 – 17:30 / Saturday – Sunday 10:00 - 18:30.

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