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No, this message is not from us. At Rituals, you indeed receive a birthday gift every year around your birthday. Please be aware that we will never ask you to transfer any money for this birthday gift. It is important to not click on any links and never transfer any money.
We will only contact you via our official email addresses, such as @rituals.com, @e.rituals.com, @c.rituals.com, or @s.rituals.com.
Of course, we understand that you want to fully enjoy all your benefits. There are multiple reasons why your discount may not have been deducted. We advise you to check the conditions of your promotion. We list the most common scenarios below.
Have you received a discount code that you want to redeem with your order? You can easily add this to your shopping cart on our (mobile) website or via our app.
Does your discount code not work? We advise you to check the conditions of your discount code. Perhaps it has expired, or cannot be combined with a promotion/discount code that is already in your shopping cart.
Please note: by redeeming your discount code, you automatically agree to the associated conditions.
Available for all your questions from Monday – Friday between 9:00 AM – 3:00 PM (EST).
Local rates apply
We aim to respond within 5 minutes
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Via our Contact form
We aim to respond within 1 day
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We aim to respond within 1 hour