Welcome to our
Frequently Asked Questions
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Most Asked Questions
Payment
Delivery
My order
- I have not received an order confirmation, has my order been placed successfully?
- Something has changed with my order
- Where can I find the batch code on my product?
Returns
My account
- What are the benefits of a My Rituals account?
- What additional benefits can I unlock?
- How do I create an account?
Promotions
Product Information
- Will your old Limited Editions return?
- My product does not work as expected, what should I do now?
- How long can my products be kept?
Sustainability
Business-related questions
Need some help?
Available for all your questions from Monday – Friday between 9:00 AM – 3:00 PM (EST).