Welcome to our
Frequently Asked Questions
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Delivery
My order
I have not received an order confirmation, has my order been placed successfully?
Something has changed with my order
Where can I find the batch code on my product?
My account
What benefits do I enjoy as a My Rituals member?
How do I create an account?
How do I reach the next level?
Promotions
Which promotions can I use?
Which promotions can I use?
I received an email/sms on my birthday saying I will receive a gift when paying x amount. Is this coming from you?
Product Information
Will your old limited editions return?
My product does not work as expected, what should I do now?
How long can my products be kept?
Sustainability
Business-related questions
Need some help?
Available for all your questions from Monday – Friday between 9:00 AM – 3:00 PM (EST).
Call us
Local rates apply
We aim to respond within 5 minutes
Messenger
Opens Facebook Messenger
We aim to respond within 1 hour
Via our Contact form
We aim to respond within 1 day
Opens Whatsapp
We aim to respond within 1 hour