Frequently asked questions & contact
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Our most-asked questions
Where's my order?
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Payment
How can I pay?Has my order been placed successfully?How can I use my gift card online?More questionsDelivery
How do I follow the status of my order?Do I have to pay shipping costs?What is Click & Collect?More questionsMy order
I have not received an order confirmation, has my order been placed successfully?Something has changed with my orderWhat should I do if I have ordered something incorrectly, can I cancel my order?More questionsReturns
How do I return my products?Can I return my products?Do I have to return my gift as well?More questionsMy account
What are the benefits of my account?How do I create an account?I have forgotten my passwordMore questionsPromotions
Which promotions can I use?My discount has not been deductedWill I receive a gift with my order?More questionsProduct Information
Will your old Limited Editions return?My product does not work as expected, what should I do now?How long can my products be kept?More questionsOur Stores
How do you ensure that I can visit the store safely?How will I know if a product is in stock in store?Are your promotions in store the same as online?More questionsNeed some help?
Contact our customer relations team through one of the below channels
Available for all your questions from Monday - Sunday 9 am - 5 pm EST