Frequently asked questions & contact

On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.

Our most-asked questions

  1. Can I return my products?
  2. How can I use my gift card online?
  3. Which promotions can I use?

View all questions & answers

Payment

Payment for the order was unsuccessfulWhat is the validity of my gift card?Where can I find my invoice?More questions

Delivery

How do I follow the status of my order?I have placed my order, can I still change it?Do I have to pay shipping costs?More questions

My order

Can I get my order gift wrapped?What should I do if I have ordered something incorrectly, can I cancel my order?There is something wrong with my order, what should I do now?More questions

Returns

How do I return my products?Can I return my products?Can I also return my order to the store?More questions

My account

I have forgotten my passwordI want to unsubscribe from your newsletterHow do I create an account?More questions

Promotions

Which promotions can I use?How do I receive my birthday gift?My discount has not been deductedMore questions

Product Information

Can you provide skin care advice?Will your old Limited Editions return?What should I do if I have an allergic reaction?More questions

Our Stores

Are all your products for sale in store?I have not received a gift with my purchase in storeHow do you ensure that I can visit the store safely?More questions

Sustainability

Do you support charities?Are your products 100% natural?Are your products cruelty-free?More questions

Perfume Genie

How long does a cartridge last?Where can I find the Perfume Genie app?How do I clean my Perfume Genie?More questions

Business-related questions

Can I sell your products in my store?Are you a business customer?Can I work for you?More questions

Need some help?

Contact our customer relations team through one of the below channels

Available for all your questions from Monday - Sunday 9 am - 5 pm EST

Messenger

Start a chat now Opens Facebook messenger

Call us

+1-855-635-8537 Local rates apply

Email

Send us a message Via our contact form