No, this message is not from us. At Rituals, you indeed receive a birthday gift every year around your birthday. Please be aware that we will never ask you to transfer any money for this birthday gift. It is important to not click on any links and never transfer any money. 

We will only contact you via our official email addresses, such as @rituals.com, @e.rituals.com, @c.rituals.com, or @s.rituals.com.

• A gift with your order: we are happy to treat you to a gift with orders above a minimum purchase amount. As a My Rituals member, you will receive a maximum of one gift per order; choose which one you prefer in your shopping cart.
• Thank you gift: we will treat you to an additional gift with your second order as a My Rituals member.
• Birthday gift: we love to celebrate your special day with you. You will receive a gift from us if you purchase at least one product. In order to receive a birthday gift, you must have an account, your date of birth must be known to us and you need to be subscribed to our newsletter.
• Special offer: updated montly, this promotion is a great opportunity to try new products at a special rate. You can purchase a maximum of three products at the promotional price, stocks permitting.
• Online outlet: enjoy all your (previous) favourites at a reduced rate. The online outlet is not available during our sales.

Of course, we understand that you want to fully enjoy all your benefits. There are multiple reasons why your discount may not have been deducted. We advise you to check the conditions of your promotion. We list the most common scenarios below.

• Ensure that you are logged into your account.
• Please bear in mind that you cannot use a discount code for products in the online-outlet/sale.
• You can use a maximum of one discount code per order.
• Our Special Offer rate is valid for a maximum of three products.
• Our gift at the time of purchase also counts as a promotion and cannot be combined with discount codes.
• Your promotion cannot be used in combination with our Amsterdam Collection or Limited Editions.
• The promotion has expired and is no longer valid.

We are so honoured that you are sharing your special day with us, and we love to offer a birthday treat to our members. In order to be eligible for a birthday gift you must have an account, your date of birth must be known to us and you must be subscribed to our newsletter.

We will send you an email when your birthday gift is available on your account. You can claim this by purchasing a minimum of one product, either in our stores or on our website or app. A gift for you and a gift from us - never forget that it is important to treat yourself.

Please note: your birthday gift must be claimed within 30 days of receiving the email.