Your return shipment begins by registering your return via our return portal. Here, you can state which product(s) you would like to return to us. You will then receive an e-mail with your return shipping label and instructions for your return.

Please place the form listing which products will be returned into the delivery box, along with the products themselves. In case you have received a poly bag in your parcel, this poly bag must be used when returning your products for the return to be successfully processed by the courier. Please make sure in this case, that the box with products is placed inside of the poly bag, with the shipping label attached to the bag itself. When attaching the shipping label to the poly bag, please make sure that no other labels are covered and that all markings on the poly bag are still visible. Please do ensure that all products that are being returned meet our return conditions.

For more information on convenient drop-off locations for your return package, please visit our return partners website.

• Returns can be sent up to 30 days after receiving your order.
• Cosmetics and underwear can only be returned if sealed and unopened. Clothing must have the price tag attached, and be unworn and unwashed.
• Return your products in an undamaged package (preferably the original shipping box).
• For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
• Please also return the gift to us if you return the entire order. If not, we will charge the purchase amount of the gift when purchasing, with the amount to be returned.

Exchanges are not possible, but you are very welcome to place a new order to get your hands on your favourite items! The products you wish to return can be returned to us free of charge by using our return form.