Frequently asked questions & contact
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Our most-asked questions
Where's my order?
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Payment
Has my order been placed successfully?How can I pay?How can I use my gift card online?More questionsDelivery
How can I track my order?Do I have to pay shipping costs?Which delivery options can I choose?More questionsMy order
I have not received an order confirmation, has my order been placed successfully?Something has changed with my orderWhat should I do if I have ordered something incorrectly, can I cancel my order?More questionsReturns
How do I return my products?Can I return my order?Do I have to return my gift as well?More questionsMy account
What are the benefits of a My Rituals account?What additional benefits can I unlock?How do I create an account?More questionsPromotions
Which promotions can I use?Which promotions can I use?My discount has not been deductedMore questionsProduct Information
Will your old Limited Editions return?My product does not work as expected, what should I do now?How long can my products be kept?More questionsNeed some help?
Contact our customer relations team through one of the below channels
Available for all your questions from Monday – Friday 9:00am - 3:00pm (EST) and Monday - Friday 9:00am - 3:00pm (PST)