Terms & Conditions My Rituals
1. General
These My Rituals Terms & Conditions for the My Rituals Program are issued by Rituals Cosmetics Enterprise B.V. and are part of the Rituals General Terms and Conditions. In case of any discrepancy between these My Rituals Terms and Conditions and the Rituals General Terms and Conditions, the former prevail.
1.1 As a member of the My Rituals loyalty program (“the Program”), we will spoil you with personalised offers and surprises. These personalised offers and surprises are based on your online purchases via our official Rituals stores, website and app in participating countries. When you purchase Rituals products from third party retailers, such as warehouses, airport shops, shop-in-shops, or in countries other than participating countries, these purchases will not be registered to your account. Please note that in the United States the minimum age to create an Account (furthermore: “Account”) is 18.
1.2 After registration, you can immediately enjoy the core benefits of our program (see “CORE BENEFITS”). By completing more purchases, you can progress in the program to enjoy additional surprises and benefits (see “ADDITIONAL BENEFITS”).
2. Eligibility
2.1 Membership in the Program is open only to individuals who are legal residents of the fifty (50) United States and the District of Columbia and who are 18 years of age or older. Any person whose access to the Rituals website or mobile app has been terminated or suspended by Rituals is NOT eligible to participate in the Program. The Program is void elsewhere and where prohibited. Corporations, resellers, or other entities or organizations of any kind are not eligible for the Program. It will be considered fraudulent for any individual, company, club, association or group to use or to direct, encourage, or allow other persons to use a single Account for the purpose of accumulating or aggregating rewards for combined use, unless such use is expressly permitted by Rituals. Additional or different eligibility criteria may apply to certain opportunities to earn or use Core Benefits or Additional Benefits and other invitations made by Rituals or their business partners. Customers are allowed one (1) Account per individual. Customers are not entitled to receive any benefits related to creating any additional Account(s), when these benefits have already been received with the creation of the initial Account.
3. Benefits
3.1 CORE BENEFITS
• Upon registration, every My Rituals member may be eligible for the certain benefits (the “Core Benefits”). Core Benefits may include the following:
• A “Thank You gift” with your second purchase after registration, only applicable for members that joined My Rituals after 6 June 2023; one gift per My Rituals member only, gift might differ in Rituals outlet stores and Rituals standalone airport stores, not available in (wholesale) partner locations. Not valid when purchasing a gift card;
• A gift when you spend more than the minimum purchase amount as further explained in our instore communication and on the promotions page (available in selected periods, whilst stocks last, max. 1 gift per purchase instore or online. Not in combination with other promotions, not valid when purchasing a gift card. Threshold amount fluctuates per campaign and per gift);
• A birthday gift (to be redeemed within 30 days from the registered date of birth, one gift per My Rituals member only. You will receive this gift with any purchase online or in a standalone Rituals store, not available in Rituals outlet stores, wholesale partner locations or airports. Not valid when purchasing a gift card);
• An anniversary gift(to be redeemed within 30 days from the start of the second year of your membership registration date. You will receive this gift with any purchase online or in a standalone Rituals Store, not available in Rituals outlet stores, wholesale partner location or airports. Not valid when purchasing a gift card);
• Exclusive offers, personal surprises and the latest (My) Rituals news via email;
• Special text messages with invitations or offers (please see below under “SMS/TEXT MESSAGES MY RITUALS”);
• Invitations to special events; and
• Possible savings deals, where the applicable terms will be explained per deal.
4. Additional Benefits
4.1 On top of the Core Benefits of the My Rituals program, from time to time we may surprise our loyal members with additional benefits that can be unlocked. Unlike the Core Benefits that every My Rituals member enjoys, the Additional Benefits will be additional surprises on top of the Core Benefits and may be communicated to you from time to time.
5. Tiers Of The Program
5.1 The Program includes tiers that provide the members with benefits based on meeting a stated minimum threshold (each such tier, if any, referred to as “Tier”). Rituals, in its sole discretion and without notice to you, reserves the right to change, modify, amend, revise, suspend, eliminate, discontinue, withdraw or cancel any Tier. Rituals also reserves the right, in its sole discretion, to determine and to modify, at any time, the value and number of the criteria that determine the advancement of the Tiers.
1. Gratitude (0-2 purchases): Upon registering for the My Rituals membership program, you will enter in the first Tier where you will get a birthday gift on the registered birthday date. The gift can be claimed by adding it to your shopping cart when you place an order. The birthday gift is redeemable within 90 days of your birthday.
2. Joy (3-5 purchases): In this second Tier , you will get a birthday gift on the registered birthday date. The gift can be claimed by adding it to your shopping cart when you place an order. The birthday gift is redeemable within 90 days of your birthday.
Furthermore, in the second tier you will get an anniversary gift from the start of the second year of your membership registration date (“anniversary date”). The gift can be claimed by adding it to your shopping cart when you place an order. Redeemable within 90 days from the anniversary date.
3. Purpose (6-8 purchases): In the third Tier, you will get a premium birthday gift on the registered birthday date. The gift can be claimed by adding it to your shopping cart when you place an order. The birthday gift is redeemable within 90 days of your birthday.
Furthermore, you will get a premium anniversary gift from the start of the second year of your membership registration date (“anniversary date”). The gift can be claimed by adding it to your shopping cart when you place an order. Redeemable within 90 days from the anniversary date.
4. Soulmate (9 or more purchases): In the fourth Tier , you will get a deluxe birthday gift on the registered birthday date. The gift can be claimed by adding it to your shopping cart when you place an order. The birthday gift is redeemable within 90 days of your birthday.
Furthermore, you will get a deluxe anniversary gift from the start of the second year of your membership registration date (“anniversary date”). The gift can be claimed by adding it to your shopping cart when you place an order. Redeemable within 90 days from the anniversary date.
6. Benefits Generally
6.1 All available benefits will be automatically added to your My Rituals account and are available upon identification or signing in. Offers and surprises are promotional and have no cash value, cannot be exchanged for money and cannot be passed on to others. Offers may differ online and in store.
All benefits are subject to availability as determined by Rituals in its sole discretion. Rituals reserves the right to change, modify, amend, revise, suspend, eliminate, discontinue, withdraw or cancel the benefits available. Members may not rely on continued benefit availability. Restrictions on any benefit or its redemption may be imposed by Rituals or its designee or any third party business partner supplying the benefit. Benefits are non-assignable and non-transferable and may not be bartered or sold. Benefits assigned, transferred, bartered or sold in violation of these My Rituals Terms and Conditions may be confiscated or cancelled. Physical benefits will be shipped only to the United States address currently on file with Rituals for the applicable member's My Rituals account and will not be shipped to any other person or address. Benefits pictured in point-of-sale, online, television and print advertising, promotional packaging, and other Program materials are for illustrative purposes only. The actual benefit may vary from the benefit pictured. All details and restrictions of the benefits not specified at the time the redemption opportunity is presented will be determined by Rituals in its sole discretion. Incidental expenses and all other costs and expenses which are not specifically listed as part of a benefit, and which may be associated with the acceptance, receipt, or use of all, or any portion of the benefit are solely the responsibility of the member. Members shall be solely responsible for all federal, state, and/or local taxes including, without limitation, income taxes and any reporting consequences thereof in connection with any benefit. If required by law, as determined by Rituals in its sole discretion, Rituals reserves the right to withhold and remit to the appropriate taxing authorities the amount of any taxes due. Benefits are non-refundable and no credits will be issued for any reason. If any benefits are believed to have been sold, exchanged, or obtained fraudulently, or issued to someone other than the member, those benefits will be void and will not be honored. Benefits earned or received based on purchased items or services that are later returned or refunded will be debited from your Account. Credit or debit of any benefits will be at Rituals’ sole discretion. Benefit offers will not be honored or awarded if in Rituals’ reasonable opinion the benefits will be used for resale or commercial use. Rituals also reserves the right to limit benefits to reasonable household quantities. Benefits may not be earned, received, or redeemed and may be forfeited if unexpected technical difficulties arise.
Your activities and interactions with Rituals will only be attributed to your Account when you are logged into your Account and/or when you provide your valid Account information to Rituals at the time of such activities and interactions with Rituals.
7. Sign Up, Edit & Unsubscribe
7.1 You can sign up as a My Rituals member in various ways namely:
• In a standalone Rituals store in the countries where the My Rituals program has been rolled out;
• via SMS/text message; and
• online; via the website or Rituals App.
7.2 Once you complete and submit all of the registration information, an Account will be created for you. All registration information must be completed in full. Memberships can only be used by the Member whose name is listed on the Account. You should not give your password to any other person. You are responsible for all activity in Account and any use of your password. After completing your registration, you will receive a confirmation email with your My Rituals digital member card. In case you did not create a password upon registration, you will receive an email to secure your account with a password. These details are strictly personal and must be kept to yourself. If you suspect or learn of any fraudulent activity related to your Account, including access to your password, unauthorized redemption or transfer of benefits, you must report the fraudulent activity within 60 days. You can contact us at service@ritualsusa.com. A maximum of one Account can be created per person, only one email address can be registered per Account.
7.3 You can always change your account details by logging in via your account. You can also change your account in stores with the help of store personnel. Alternatively, our Customer Relations team will be happy to help you. Also, in every email we send you, we will always offer you an opt-out.
9. Email Communication My Rituals
9.1 The core of the My Rituals loyalty program relates to receiving personalized offers and surprises, Rituals news, invitations to special events via email et cetera. As a result, only those who wish to receive these My Rituals marketing emails and provide their consent accordingly can create a My Rituals account. Nonetheless, should you, after you have created your My Rituals account, wish to opt-out to one or more of our communications via email, you can do so at any moment via the unsubscribe link in the footer of our emails or via your My Rituals account when logged in via the website or Rituals App.
8. Personal Details
8.1 Rituals processes the following personal details in connection with the My Rituals loyalty program:
The necessary details are:
• First name & surname;
• email address; and
• date of birth.
The extra (optional) details we ask for are:
• phone number;
• gender.
8.2 If you make purchases in store, you can identify yourself with your (digital) member card to make use of your benefits and add your purchases to your account. When you make purchases as a My Rituals member, Rituals also registers the details of your purchase, including the date and location. In doing so, Rituals creates an interests profile on you in order to be able to select products, services, experiences and promotions that will be of relevance to you. Rituals processes your personal data in line with its Privacy Policy.
10. SMS/Text Messages From My Rituals
10.1 Rituals may send to you marketing and promotional text messages using an automatic telephone dialling system (“My Rituals SMS”), if you provided us with your explicit prior consent to do so.
10.2 Such My Rituals SMS will be sent to the mobile phone number you provide to Rituals, as part of your enrolment or subsequently when you sign up for My Rituals SMS text messaging. By opting in to the My Rituals SMS Program, you represent that the mobile number for which you have opted-in, is one for which you are authorised to provide consent to receive SMS from My Rituals.
10.3 You understand that we do not rely on your consent where we need to contact you in relation to a purchase from Rituals or as part of your general participation in the My Rituals loyalty program. You may withdraw your consent at any time. Please find three different options to withdraw your consent below:
• opt-out via your My Rituals account (on our Rituals website of via the Rituals App);
• click on the opt-out link in any My Rituals SMS text message; or
• visit https://rituals.ie.rcpl.nl/dmz/smsoptout/ie and fill in the mobile number you would like to opt-out with.
10.4 Please note that you may receive one additional SMS confirming your opt-out.
10.5 You agree that if and before you disconnect or transfer your mobile number, you will opt-out that number from My Rituals SMS Program.
11. Modificaciones Y Finalización
11.1 Rituals may modify any of these My Rituals Terms and Conditions, including, but not limited to, the methods through which benefits can be earned and the conditions under which benefits may expire or be forfeited, at any time, with or without notice, even though these changes may affect a participant’s ability to use the benefits that they have already earned. The Program has no predetermined termination date and may continue until such time as Rituals decides to terminate the Program. Rituals may, in its sole discretion, modify, suspend, or terminate the Program, in whole or in part, at any time and for any reason or no reason at all, with notice on the Rituals website and/or via email to the participant’s email address currently on file with Rituals for their Account.
11.2 If Rituals amends these My Rituals Terms and Conditions, it will revise the “last updated” date located at the top of these My Rituals Terms and Conditions. For changes to these My Rituals Terms and Conditions that Rituals considers to be material, Rituals will place a notice on the Rituals website by revising the link on the home page to read substantially as “Updated Program Terms and Conditions” for an amount of time that we determine in our discretion. If you continue to participate in the Program by earning benefits, redeeming benefits, logging onto your Account or in any other way after these My Rituals Terms and Conditions have been changed, you will be deemed to have read, understood and unconditionally consented to and agreed to such changes. The most current version of these My Rituals Terms and Conditions will be available on the Rituals website and will supersede all previous versions of these My Rituals Terms and Conditions.
11.3 If Rituals decides in its sole discretion to discontinue the Program, Members will have approximately thirty (30) days, or an amount of time deemed reasonable by Rituals in its sole discretion from the date Program termination is announced to use their remaining benefits (“Post-Termination Period”). Use of any remaining benefits will be on a first come, first serve basis and otherwise subject to the availability of benefits. Members may not rely on continued benefit availability. Rituals makes no representation or warranty about the number or type of benefits that may be available after Program termination has been announced, and many benefits that may have been available prior to termination will quickly become depleted or otherwise unavailable once the Program termination has been announce. Any benefits remaining in a participant’s Account at the time of termination will be forfeited immediately and no compensation will be provided; and this term shall supersede any conflicting term in any benefit offer or benefit description. Rituals may cancel your membership, cancel accumulated benefits, alter the number of benefits in your Account or suspend your membership privileges at any time with immediate effect if Rituals determines in its sole discretion that you (a) have acted in a manner inconsistent with applicable laws or ordinances; (b) acted in a fraudulent or abusive manner; (c) breached any of these My Rituals Terms and Conditions; (d) engaged in any fraud or abuse concerning benefits, benefits usage or benefits redemption; or (e) engaged in any conduct or act that causes Rituals to terminate or suspend your access to the Program. Rituals may also take appropriate administrative or legal action if any of the items listed above occurs. Nothing contained in these My Rituals Terms and Conditions shall limit Rituals in its exercise of any legal or equitable rights or remedies.
11.4 Rituals in its sole discretion may allow participants to prevent their Benefits from expiring by following Rituals’ instructions.
12. Miscellaneous
12.1 Membership of the loyalty program is for an indefinite period. Rituals maintains the right to alter the general terms and conditions and the contents of the My Rituals loyalty program at any given moment.
12.2 Notwithstanding the other provisions of these terms and conditions, your application for membership may at any time be refused and/or your My Rituals account may be suspended or terminated and/or your benefits may be withdrawn in connection or as a result of misuse of the services, the program and/or benefits which are available to members from time to time.
12.3 You will always be informed prior to any changes regarding the loyalty program. If for some reason you do not agree with the changes, you are free to end your membership of the My Rituals loyalty program.
12.4 If you signed up as a member before the 6th of June 2023, all your previous purchases with your account will be included to determine the phase and benefits of your membership. You can see an overview of the phase you are in and the benefits that you can enjoy in your My Rituals account.
12.5 You can end your membership of the My Rituals loyalty program at any given moment by sending a request via contact form. In the contact form you can select ‘Privacy – GDPR’ as topic, followed by ‘Right to delete my personal data’ as subtopic and all the gained benefits will be void.
12.6 The benefits of the program may differ per country, all applicable benefits can be found in the general terms of the respective country.
12.7 You can also contact us with any other questions about the My Rituals program via the contact form, by filling in the applicable topic and subtopic and all relevant fields.
13. Disclaimer Of Warranties
13.1 Rituals makes no warranties or representations, either expressed or implied, with respect to type, quality or fitness of goods, services or benefits provided through the Program.
14. Limitation On Liability
14.1 Rituals will not be liable for (a) any loss or misdirection of, or delay in receiving, any Program application, registration link, membership documents, account access, communication, notice, rewards or other benefits; (b) theft or unauthorized redemption or use of rewards, points or benefits under the Program; (c) any acts or omissions of third parties; or (d) any errors published in relation to the Program, including, without limitation, any pricing or typographical errors, errors of description and errors in the crediting or debiting rewards or points. Rituals reserves the right to correct, without notice, any errors.
14.2 IN NO CASE SHALL RITUALS, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, LOST PROFITS, LOST REVENUE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM OR RELATING TO THE PROGRAM, ANY PROGRAM TERMS OR RULES, OUR OPERATION OF THE PROGRAM OR YOUR PARTICIPATION IN OR USE OF THE PROGRAM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
15. Applicable Law And Venue For Disputes Under The Program
15.1 Except where prohibited and without limitation to any statutory rights more favorable for consumers., the law of the Netherlands applies to the Program. The competent court in Amsterdam, the Netherlands has the non-exclusive jurisdiction to settle disputes in connection to these My Rituals Terms and Conditions, which means that you can file a claim to enforce your consumer protection rights in connection with these My Rituals Terms and Conditions in Amsterdam. In any case, in your quality as consumer you may decide, at your election, to refer the matter to the court of the place where you are domiciled.
15.2 The failure of us to exercise or enforce any right or provision herein shall not constitute a waiver of such right or provision. In the event that any provision herein is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these My Rituals Terms and Conditions, and such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Entire Agreement; Conflicts
16.1 The My Rituals Terms and Conditions, together with any other terms and conditions or rules incorporated herein or referred to herein constitute the entire agreement between you and Rituals relating to the Program, and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and Rituals.