Terms and conditions

Welcome to the RITUALS® brand website which is owned and operated by RITUALS.

1. GENERAL TERMS

The Terms and Conditions stated herein shall govern the contractual relationship between RITUALS and the purchaser (hereafter, “you”) of RITUALS® products (the “Products”) through the website owned and operated by RITUALS: www.rituals.com and any mobile technology applications (the “Site”). If you access the Site via your mobile phone (through an application, for example), we do not currently charge for this access. Please be aware that your carrier's normal rates and fees, such as text messaging fees or data charges, will still apply. By submitting an order you acknowledge having read and agreed to these Terms and Conditions and no exception, specification or condition indicated by you in the order shall be valid or binding on RITUALS. Your access and use of the Site will be subject to the version of the Terms and Conditions posted on the Site at the time of use. If you do not agree with the Terms and Conditions, then you do not have the right to access, view, download or otherwise use the Site or purchase any cosmetics or other products and, accordingly, you should not do so.

2. ORDERS

a) Any order submitted is subject to acceptance by RITUALS. Upon acceptance by RITUALS you will receive an order confirmation and the order shall be binding upon you. 

b) RITUALS reserves the right to reject any orders in full or in part in its sole discretion. 

c) All orders for Products are subject to inventory availability.

3. PRICE AND PAYMENT

a) List prices indicated on the Site are in U.S. Dollars and excluding VAT. To the extent applicable, VAT and shipping and handling charges may be added to the list price. In addition, you shall be responsible for any local sales taxes, other taxes and government levies, if any, associated with the order. Prices are subject to change at any time. b) All orders must be paid for through one of the payment options offered by the Site. RITUALS does not accept payment by wire transfer, money order, or cash on delivery. To submit an order you will be required to provide personal, billing and shipping information (if applicable) and/or any other details necessary to complete the order. Please refer to RITUALS’ PRIVACY POLICIES for information on RITUALS’ retention of such information and security procedures. c) When you set up an account, you are required to provide your name and email address and select a password (collectively, your “Account Information”), which you may not transfer to or share with any third parties. If someone accesses the Site using your Account Information, RITUALS will rely on that Account Information and will assume that it is really you or your representative who is accessing the Site. You are solely responsible for any and all use of your Account Information and all orders and activities that occur under or in connection with the Account. Without limiting any rights which RITUALS may otherwise have, we reserve the right to take any and all action, as it appears necessary or reasonable, to ensure the security of the Site and your Account, including without limitation, terminating your Account, changing your password, or requesting additional information to authorize transactions on your Account. You agree to be responsible for any act or omission of any users that access the Site under your Account Information that, if undertaken by you, would be deemed a violation of these Terms of Use. In no event will RITUALS be held liable to you for any liabilities or damages resulting from or arising out of (i) any action or inaction by it under this provision, (ii) any compromise of the confidentiality of your Account or password, and (iii) any unauthorized access to your Account or use of your password. You may not use anyone else's Account at any time, without the permission of the Account holder. Please notify RITUALS immediately if you become aware that your Account Information is being used without authorization. You agree not to register for more than one Account, register for an Account on behalf of an individual other than yourself without such individual's authorization, or register for an Account on behalf of any group or entity.

4. DELIVERY AND RISK OF LOSS

a) Accepted orders of Products in inventory are in most cases delivered within 3 business days. If multiple Products are ordered, RITUALS reserves the right to ship and deliver each Product separately. 

b) Products will be delivered to the delivery address you indicated in the order. The risk of loss or damage to the Products will pass to you at the moment the Products are delivered to you. 

Notwithstanding the foregoing, you shall bear the risk of loss if the address provided by you in the order shall prove to be incorrect or incomplete. c) If you refuse or fail to take delivery of the Products, RITUALS reserves the right to charge you for the reasonable cost of the return of the Products and/or re-shipping the Products to you. 

d) If delivery to you should fail for any reason outside of RITUALS’ control, RITUALS reserves the right to cancel the order but will have no obligation to refund any monies paid.

5. CANCELLATION POLICY

You may cancel an accepted order within forty-eight hours of the placing of the order and obtain a full refund of your payment. If you choose to cancel an order, you must contact RITUALS Helpdesk by e-mail at service@ritualsusa.com. You may also cancel an order and return a delivered Product at RITUALS' cost, provided that the packaging has not been opened or damaged, and you notify as aforesaid RITUALS within three business days of your receipt thereof. You must contact RITUALS Helpdesk online that will provide you with a return sheet. PLEASE NOTE THAT NO RETURNS TO ANY OF RITUALS STORES OR CORNERS SHALL BE PERMITTED. Upon receipt of the returned Product and, provided it is in the condition stated in the previous sentence, RITUALS will refund the purchase price actually paid less taxes, shipping and handling charges and a restocking fee of not more than 10% of the purchase price, if any.

6. PURCHASE OF YOUR OWN USAGE

Unless otherwise noted, the products and services on the Site are intended for personal, non-commercial purposes only. By submitting an order you represent and warrant to RITUALS that you are purchasing the Products for your own usage or as a gift for another person and not for resale to other parties. As part of our order processing procedures, RITUALS screens all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, RITUALS may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. RITUALS also reserves the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. You agree to use the Site only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws. Except as expressly permitted in these Terms and Conditions, you may not use, reproduce, distribute, reverse engineer, modify, copy, publish, display, transmit, adapt, frame, link, rent, lease, loan, sell, license or in any way exploit the content of the Site.

7. LIMITED WARRANTY

a) RITUALS’ sole warranties with respect to the Products are limited to a warranty of merchantability, fitness for human usage and their description, all as described and set forth in the Products marketing materials and promotional pamphlets. RITUALS HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, whether express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of satisfactory quality, of fitness for any other particular purpose, of reliability or availability, of accuracy or completeness, of results, all with regard to the Products, and the provision of or failure to provide support or other services, or information. b) This Limited Warranty does not cover damage caused by misuse, mixing with another product, proximity or exposure to heat or humidity, abuse, non-compliance with the instructions supplied, neglect or misapplication. c) In order to make a claim under the Limited Warranty, you must contact RITUALS by e-mail at service@ritualsusa.com within 30 days of your receipt of the Product and explain the defect. You must comply with any other return procedures stipulated by RITUALS, if any. 

 d) This Limited Warranty is the only express warranty made to you and is provided in place of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications. 

 e) The provisions of this clause 7 do not affect any of your legal rights under applicable national legislation governing the sale of consumer goods. 
This Limited Warranty is not transferable.

8. LIMITATION OF LIABILITY

a) To the maximum extent permitted by applicable law, neither RITUALS nor its suppliers and subcontractors shall be liable to you or to any third party for any damages either direct, indirect, incidental, consequential or otherwise (including in each case, but not limited to, damages for the inability to use or access the Products) arising out of the use of or inability to use the Products. 

 b) Notwithstanding any damages that you or any third party might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract or anything else), the entire liability of RITUALS and any of its suppliers and subcontractors arising from or related to the use of the Products shall be limited to the amount actually paid by you for the Products concerned. 
 c) The above limitation of liability does not affect any legal rights under the applicable national legislation.

9. PRODUCT INFORMATION

All material and information presented by RITUALS in the Site is intended to be used for personal educational or informational purposes only. The statements made about Products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and Products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Site is not meant to serve as a substitute for professional medical advice: the Site is solely an online store for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. RITUALS does not give or intend to give any answers to medical related questions and the Site do not replace any medical professional or medical resource. RITUALS does not represent itself as a physician nor is this implied.

10. FORCE MAJEURE

Force majeure means circumstances that impede the fulfillment of RITUALS’ obligations under these Terms and Conditions which are not within RITUALS’ reasonable control, including late and/or delayed deliveries and incomplete deliveries caused by circumstances beyond RITUALS’ reasonable control. In a force majeure situation all of RITUALS’ obligations shall be suspended. Should the period in which RITUALS cannot fulfill its obligations as a result of force majeure continue for longer than ninety (90) calendar days, both parties shall be entitled to cancel the order without any further liability from either part.

11. PRIVACY

RITUALS will not disclose information regarding your personal details, account or transactions to any third party other than in accordance with its Privacy Policy. You hereby agree that you have read and accepted the Privacy Policy.

12. SURVIVAL

Any provisions in these Terms and Conditions which by their nature extend beyond the termination or expiration of any order of the Products will remain in effect.

13. SEVERABILITY

If any provision of these Terms and Conditions is deemed to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect. You and RITUALS are deemed to have agreed to new terms and conditions in substitution for such invalid provisions. These new terms and conditions shall be interpreted, as regards their contents and effect, as closely as possible to the original text as written but in such a way that rights can indeed be derived from them.

14. GOVERNING LAW

These Terms and Conditions and any disputes related to these Terms and Conditions or to the purchase and use of the Products or otherwise are subject to the laws of The Netherlands. The United Nations Convention on Contracts for the International Sales of Goods is hereby excluded from application to these Terms and Conditions. All disputes arising out of these Terms and Conditions shall be settled by the courts of The Netherlands, which will have exclusive jurisdiction in respect of any such disputes.

15. LANGUAGE

The English version of these terms and conditions is the prevailing version for your purchase.

16. QUESTIONS

Should you have any questions, suggestions or complaints concerning your order, your purchase, these Terms and Conditions, or if you desire to contact RITUALS for any reason, please do so by email by visiting RITUALS website at: consumerservice.us@rituals.com.