FAQ Advent Calendar fastlane

FAQ

You will receive not just one, but 24 beautiful gifts in your Advent Calendar! This is how we can surprise you again and again every day, until the festive season starts, and you can become acquainted with the best of our assortment at a unique price. Your Advent Calendar therefore does not contribute to the minimum spending amount for an extra gift with your order.

If you order other products and that purchase matches or exceeds the minimum spending amount, you will naturally become eligible for an extra gift. Please bear in mind that we will send your order in multiple parts. You will also receive multiple track & trace codes.

Naturally, it is very important that your Advent Calendar is delivered to you properly. That is why we package and send The Ritual of Advent in a separate order box and we deliver this separately from the rest of your order.

Have you ordered more than two, or also ordered other products? We will then send your order in multiple parts, for which you will also receive multiple track & trace codes.

The Ritual of Advent provides a surprise every day and naturally we want you to fully enjoy this exceptional journey of discovery. If we have forgotten something on this magical journey with regards to your Advent Calendar, we will be happy to make this up to you. Please do not hesitate to contact us and we will ensure that you will still be able to unwrap 24 luxury presents in the run up to the festive season.

DELIVERY

We can fully understand that you really look forward to receiving your order. You will therefore receive updates from us about your order:

- You will receive an order confirmation by e-mail when your order has been successfully placed.
- We will send you a packing confirmation when your order has been packed in our warehouse.
- You will receive a shipping confirmation by e-mail when your package is on its way. This will also contain the Track & Trace code which will allow you to follow your order.

Payment

RETURNS AND EXCHANGES

Have you changed your mind and want to return your Advent Calendar? This can be done free of charge within 90 days after receiving your order.

Bear the conditions stated below in mind when returning your Advent Calendar(s):

- For hygienic reasons, cosmetics (such as cream, make-up, lotion, gel, shampoo) must still be in the sealed packaging. We cannot accept already opened packaging.
- We can only accept the returns when the order – if possible – is sent undamaged, in the original packaging and in a sturdy shipping box. For products which are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.

Our General Terms and Conditions, which can be read here, apply to the products delivered to you.

Tips:
– Always request proof of shipping with your return with PostNL.
– Open the shipping box and original packaging carefully, so that you can reuse them to return the order if necessary.

Customer service

Our customer service desk can be reached by telephone, email, Twitter and Facebook at the business hours listed below:

Monday	09:00 - 21:00
Tuesday	09:00 - 21:00
Wednesday	09:00 - 21:00
Thursday	09:00 - 21:00
Friday	09:00 - 21:00
Saturday	09:00 - 21:00
Sunday	09:00 - 21:00

We do everything in our power to ensure that the world of Rituals enriches your life with beautiful experiences and products. If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately. If you have a complaint please inform us using one of the options below.

Email our customer service and we will reply within 5 business days.
Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Call us +31 (0)20 - 2415948.

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Rituals App

+47 23963309	Lokal tariff
Mandag - Fredag	09:00 - 18:30
Lørdag - Søndag	10:00 - 18:30

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