The Easter Gift Express | FAQ

FAQ

DELIVERY

We can fully understand that you really look forward to receiving your order. You will therefore receive updates from us about your order:

- You will receive an order confirmation by e-mail when your order has been successfully placed.
- We will send you a packing confirmation when your order has been packed in our warehouse.
- You will receive a shipping confirmation by e-mail when your package is on its way. This will also contain the Track & Trace code which will allow you to follow your order.

Payment

RETURNS AND EXCHANGES

Have you changed your mind and want to return your Easter Egg gift set? This can be done free of charge within 90 days after receiving your order.

Bear the conditions stated below in mind when returning your order:

- For hygienic reasons, cosmetics (such as cream, make-up, lotion, gel, shampoo) must still be in the sealed packaging. We cannot accept already opened packaging.
- We can only accept the returns when the order – if possible – is sent undamaged, in the original packaging and in a sturdy shipping box. For products which are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.

Our General Terms and Conditions, which can be read here, apply to the products delivered to you.

Tips:
– Always request proof of shipping with your return with PostNL.
– Open the shipping box and original packaging carefully, so that you can reuse them to return the order if necessary.

Customer service

Our customer service desk can be reached by telephone, email, Twitter and Facebook at the business hours listed below:

Monday	09:00 - 21:00
Tuesday	09:00 - 21:00
Wednesday	09:00 - 21:00
Thursday	09:00 - 21:00
Friday	09:00 - 21:00
Saturday	09:00 - 21:00
Sunday	09:00 - 21:00

We do everything in our power to ensure that the world of Rituals enriches your life with beautiful experiences and products. If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately. If you have a complaint please inform us using one of the options below.

Email our customer service and we will reply within 5 business days.
Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Call us +31 (0)20 - 2415948.

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Rituals App

+31 (0)202415948	Local Tariff
Monday - Friday	09:00 - 18:30
Saturday - Sunday	10:00 - 18:30

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