Frequently asked questions & contact
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Our most-asked questions
Where's my order?
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Advent Calendar
What is The Ritual of Advent?What is the difference between the three Advent Calendars?Who is this Advent calendar suitable for?More questionsPayment
Has my order been placed successfully?How can I pay?How can I use my gift card online?More questionsDelivery
How do I follow the status of my order?Do I have to pay shipping costs?Which delivery options can I choose?More questionsMy order
I have not received an order confirmation, has my order been placed successfully?Something has changed with my orderWhere can I find the batch code on my product?More questionsReturns
How do I return my products?Can I return my products?Do I have to return my gift as well?More questionsMy account
What benefits do I enjoy as a My Rituals member?How do I create an account?How do I reach the next level?More questionsPromotions
Which promotions can I use?I received an email/sms on my birthday saying I will receive a gift when paying x amount. Is this coming from you?My discount has not been deductedMore questionsProduct Information
Will your old limited editions return?My product does not work as expected, what should I do now?How long can my products be kept?More questionsOur Stores
How can I check if a product is available in store?Can I exchange my product in store?I have feedback about my in-store experience. Where can I share it?More questionsSustainability
What is Rituals’ stance on sustainability?Are your products tested on animals?Is Rituals a B Corp™?More questionsJing Aroma Diffuser
What is The Ritual of Jing Aroma Diffuser?How do I use the Aroma Diffuser?How long does the fragrance bottle last?More questionsNeed some help?
Contact our customer relations team through one of the below channels
Available for all your questions Monday – Friday 09:00 – 21:00 Saturday – Sunday 10:00 - 18:30